Book a trained, non-medical Companion for hospital or clinic appointments in Malaysia — so your loved one doesn't have to attend alone.
Available on Apple App Store and Google Play. Klang Valley pilot rollout.
Non-medical support only. No medical advice, nursing, medication, personal care or emergency transport.
Our First Training Cohort
Medimate successfully concluded its first two-day Companion training programme on 17–18 October 2026, in collaboration with CoreLife Training & Consultancy.
Held at VSQ @ PJ City Centre, Petaling Jaya, the programme introduced participants to professional boundaries, patient communication, safety awareness, hospital navigation and practical non-medical appointment assistance.
This marks an important milestone in Medimate’s journey to making hospital and clinic appointments more supported and reassuring for individuals and families.
Training attendance does not, by itself, confirm assessment approval or activation as a Medimate Verified Companion.
Medimate is for individuals and families who need dependable, non-medical companionship during hospital and clinic appointments.
Medimate is for older adults attending clinic or hospital appointments who would benefit from a calm, familiar presence for practical support — someone to help navigate the visit, not to manage medical decisions.
If you cannot attend your parent's or loved one's appointment in person, Medimate allows you to arrange non-medical companionship on their behalf. Receive authorised appointment updates through the app.
Going to a hospital or clinic by yourself can be difficult to navigate — especially for unfamiliar facilities, language differences, longer visits or situations where practical assistance would help. A Companion handles the non-medical logistics.
Find yourself or someone you care for in one of these situations?
Download the App Now →Available on the App Store and Google Play. Klang Valley pilot rollout.
From account creation to appointment completion — here is how Medimate works.
Download the Medimate app and create your account. You can book for yourself or register as a family member booking on behalf of a loved one.
Enter the date, time, hospital or clinic, and details about the appointment or the person being accompanied. Transport to the appointment must be arranged separately.
Medimate will look for a suitable trained and verified Companion, subject to availability and service coverage in your area at the time of booking.
Once the appointment is complete, the Companion concludes the session. Review the session summary and provide feedback through the app.
Please note: Medimate provides non-medical companion support for hospital and clinic visits only. Our Companions are not nurses, caregivers, or medical professionals. This service is not suitable for individuals who are bedridden, clinically unstable, require continuous medical monitoring, nursing care, medication administration, personal care, or physical transfer assistance. If in doubt, please consult a healthcare professional before booking.
Choose the level of support you need. Companion fees are charged at a fixed rate of RM40 per hour, with a minimum booking of 2 hours (RM80) — no hidden costs, no surprises.
Companion service fee only. Transport to the appointment arranged by you.
Download the App →Companion service fee only. Transport must be arranged separately by the User or Booking Recipient. Medimate does not currently provide transport.
Download the App →Availability is subject to applicable regulatory, licensing, safety and operational requirements. Not currently available. Do not book transport through Medimate at this time.
Download the App →Minimum booking is 2 hours (RM80). Additional time beyond the minimum is charged at RM10 per 15 minutes, rounded up in line with Medimate’s booking rules. Transport is not included.
Companion Services are non-medical support only. No medical advice, diagnosis or treatment is provided. Read our Medical Disclaimer.
Identifying the need was only the beginning. Medimate is also being designed to provide clearer accountability, transparency and support when appointment companionship does not go as planned.
The Medimate Malaysia app is now available on Apple App Store and Google Play. Download the app to create your account and prepare for Medimate's Klang Valley pilot rollout.
Download Medimate Malaysia to create your account and prepare for appointment companion bookings.
Service availability is subject to Medimate's pilot rollout, companion availability and coverage area.
Watch a quick walkthrough of how families can use the Medimate Malaysia app during Medimate's Klang Valley pilot rollout.
Download the App Now →Have a question not listed here? Email us or Chat on WhatsApp
A Medimate Companion accompanies you — or your loved one — to a clinic or hospital appointment. They help with registration, navigation, paperwork and queuing, and can take non-clinical notes during the consultation (with consent). If you have booked on behalf of a family member, appointment updates are synchronised through the Medimate application where authorised. Companions provide non-medical support only.
Companions do not provide medical advice, diagnoses, or treatment. They do not administer medication, perform any clinical tasks, lift or transfer patients, assist with personal care (toileting, bathing, dressing or feeding), or act as emergency responders. For any medical concerns, please consult a qualified healthcare professional.
Available now on the App Store and Google Play.
Find Medimate Malaysia Online
When searching for us, use “Medimate Malaysia” to find the official Medimate website.